OFFICIALLY RE-OPENED

PHYSIQ UPDATES

NOW OPEN WITH MODIFIED HOURS. Please submit your update member waiver before your first workout back.

Effective 11/18/2020: Modified Operations

A Note from Our Owner

 

To our valued Physiq members,

As a business owner, this may as well have been the hardest decision I have ever had to make. I know with every part of me that fitness is essential not only for our physical health but our mental and social well being as well. At Physiq, our mission is simple, “to change lives of those in our communities by providing an affordable fitness experience.” I must think about that mission and the long-term effects that any decision I make places on our community, members, staff, and business as a whole.

I wholeheartedly disagree with fitness centers being closed, especially since OHA and county health departments have confirmed that ZERO outbreaks have been traced back to fitness centers and that there has been ZERO transmission of COVID traced to Physiq. Despite this, I feel the best long-term outcome is to COMPLY with Governor Brown’s mandate. This does not mean we are giving up! Please, please continue to read as I outline the changes we are making in order to comply with mandates and still provide some of your favorite, essential, services.

Our back office will be closed during this time but we will continue to pay 100% of our staff as we REFUSE TO FURLOUGH A SINGLE EMPLOYEE. This is not the time of year that anyone should go without work. In that same spirit we will be shutting off all member billing, but please allow a few days for this to take effect. While the gym will be temporarily closed to the general public for workouts, WE WILL keep employees working with tanning, smoothies and furthering our efforts of deep cleaning our facilities to maintain our “surgically clean” standard. We will also have our staff do street clean-ups, volunteer with local charities, and find ways that we can keep them working while giving back to our community that has given us so much.

During our temporary closure, we ask for your continued support. As mentioned above, our smoothie bars will still be open for take out orders, our tanning and hydro massage are still open for personal self-care for any and all of our members. These services will be available to our members just as you would frequent your local restaurant or salon. Tanning and hydromassage will be made available to every membership type during this temporary closure and we will be offering our new Physiq ON DEMAND for free to all Physiq members.

We are optimistic we can find a solution that allows us to reopen our doors SOONER THAN TWO WEEKS. We are working our very hardest to be able to open our doors as a wellness center. This would look different than the typical Physiq experience you know and love but would give members access to our state of the art equipment and wellness services, including trainers, while maintaining as much of the fantastic culture and energy you know and love. We ask for your patience as we complete our due diligence. If this becomes a reality, it will be an immense undertaking and complete overhaul of operations, one that was simply too much to research and implement prior to closure tomorrow. PLEASE REMEMBER- if we can find a legal way to help members in their journey of good health we will do it. And we will do it as soon as possible. Stay tuned as we tirelessly strive to see if we can think outside of the box and offer health and wellness successfully and legally. Please note that once any restrictions on fitness centers are lifted business would return to normal.

As mentioned above we have made the difficult financial decision but an easy personal decision that we will suspend all membership billing. While this will make it hard on our business, we feel that it is the right thing to do for our community. If you have already paid your membership dues for November, you will have access to tanning and hydro at no further charge. If you have not, you will be able to access those for $2 per visit or $20 unlimited. All dues and annual fees due between now and our reopening will be pushed to our reopening date. There will be no need to cancel or freeze as billing will be suspended automatically for all members until we reopen.

We understand that many will support this decision and many will find it hard to comprehend. We find ourselves at an impasse. However, if we stick together we will get through this. We will not give up as we fight to find any legal means of opening and will also continue to fight strategically to prove to our local government that fitness, not just wellness, is essential. We are working hard to collect letters from medical professionals showing that fitness should be classified as essential, asking members to email our local government and share their thoughts on the necessity of gyms.

As you know being shut down means virtually no income while still having all of our expenses such as rent, insurance, utilities, loan payments, payroll, etc. So we are thankful to all of you who have asked us to continue billing your accounts, you will continue to have access to the services above for the duration of our closure. For anyone else, if you would like to continue having your account billed or support us further, please fill out this form and we can charge your account on file.

Thank you, QFAM.

Landon Burningham, President
Physiq Fitness

Member Donations Outreach Form

If you are able and willing to contribute your membership dues or any donation possible to help us support our staff and continue offering our modified services to you, please submit the following form to let us know!

Effective 11/11/2020: New Occupancy Limits Enforced

 We know the ever-changing restrictions and changes surrounding COVID have posed some small, and oftentimes, significant challenges. But so far, we’ve been able to hurdle these challenges together and keep moving forward. We truly appreciate the support and positivity from the overwhelming majority of our Physiq community. We couldn’t do it without you.

With that said, we have made the decision to keep gym usage on a first-come, first-serve basis for now. After doing a poll on our Facebook page, it was pretty close to split down the middle on preferences regarding a reservation system. We understand the desire and need for a reservation system, but in the spirit of honesty and transparency, the amount of notice given by the state was just not enough time to get that system set up and on our website, plus get our staff trained and communicate all the necessary “how-to” information to members. It’s a challenging shift for us operationally, and we want to do our best to keep chaos and confusion to a minimum. However, we also understand this is not a perfect, fail-proof solution and we may have to make some changes. If we see there are long lines consistently forming, and frustrations rising, we will move to a reservation system as quickly as possible. This is an ever-changing situation and we know we may have to pivot several times. We appreciate your patience and positive attitudes as we navigate yet another challenge. Know that we are flexible with this plan and committed to keeping our member’s experience as positive as possible. We’re humbly asking our Physiq community to be flexible and positive, too. Below are a few important details regarding capacity restrictions, personal training clients, and classes.

 

  • Gym usage will be first come, first serve.
  • There will be a capacity meter for each club location where members can check-in real-time what our capacity percentage is prior to coming into the club. Please select your location to see the current occupancy at any time.
  • We have extended our hours at all locations.
    • For South Salem, Albany and Keizer - we will now close at 10 pm on weekdays and 4 pm on Sundays.
    • Downtown is now open Saturdays 6 am to 2 pm. These changes are effective Wednesday, 11/11
  • Below are the slowest check-in times for each location when capacity is at our lowest:
    SOUTH: 4-7am, 11am-12pm, 7-10pm
    KEIZER: 4-8am, 11am-12pm, 8-10pm
    ALBANY: 4-7am, 11am-12pm, 7-10pm
  • TRAINING CLIENTS: Your training appointment secures your spot during your 30-minute session only. If you would like to use the gym before or after your session, you will need to go through the general first come, first serve check-in process. Please touch base with your trainer prior to your next session for check-in procedures.
  • FOR SOUTH SALEM MEMBERS ONLY: QFit classes will run as normal. Participants who have enrolled in the class, have a secured spot during your class only. You will receive an email notification 1 hour prior to class start time with directions on check-in and entry point. If you want to use the gym before or after your class, you will need to go through the general first come, first serve check-in process.
    • OnQ classes will run as normal. Participants who have enrolled in the class, have a secured spot during their class only. You will receive an email notification 1 hour prior to class start time with directions on check-in and entry point. If you want to use the gym before or after your class, you will need to go through the general first come, first serve check-in process.
  • FOR KEIZER MEMBERS ONLY: QFit and OnQ class participants - Unfortunately due to there not being a separate entrance/exit for these spaces, members will have to check-in on a first-come, first-serve basis. We encourage participants to come a bit early so if you have to wait in line, you’ll still be able to make it to class.
  • FOR ALBANY & DOWNTOWN MEMBERS ONLY: QFit and OnQ class participants - No changes. Classes run as normal.

Effective 10/26/2020:New Cleaning Protocols, Cleaning Closures (Update), and Why Gyms Are Safe *New Shorter Cleaning Intermission: 12:45 - 1:00 pm daily*

Why Gyms are Safe:

 

Effective 7/24/2020: New Governor Mandate on Masks and Capacity Restrictions

Face-Coverings Mandatory at all times and Capacity Limitations

Attention members: Please read the most recent update regarding COVID Updates and Physiq operations

 

Physiq family and community. Per the new Oregon mandates, effective 7/24 face coverings will be required for entry into any and all Physiq locations and must be worn at all times while in the facility. Additionally, per the mandate, we must limit the capacity to 100 people max in the facility at a time.

 

While we understand these mandates will make some happy and others unhappy, please know as a small locally owned and operated business, we are doing our absolute best to ensure the safety of or members and staff while in our facility. To do this we must follow all the required mandates to ensure that we are not fined and are allowed to stay open so that our members have a safe place to exercise and our staff maintains the ability to work. In 8 days we celebrate our 10 year anniversary since we opened our first location. Back in 2010, we opened with one goal, to provide our community with an affordable way to change their lives through fitness. Since then we have faced many obstacles, none as trying as these times. Our goal and mission continue to provide our communities with an affordable option to become physically, mentally, and socially healthier. We truly believe that exercise improves immune function and reduces the risk and severity of not only respiratory viral infections but many other health issues including physical and mental health conditions. As such, we follow these mandates so that we can continue to stay open and provide our communities with an affordable gym option. However, we can not do this alone. We must ask for your support as well in following these mandates and ask that each member be respectful to one another and to our staff. We understand that some are not willing to come in due to the mandate and as always we will continue to offer to freeze memberships at no cost for up to 90 days. However, if you can and you are able, we do ask that you continue to support Physiq during these trying times.

Below is some information on what we are doing to keep members safe.

  • Upon entering Physiq we personally ask each and every individual if they have any cold or flu-like symptoms. Members are then told to maintain a 6ft distance from anyone not in their immediate household and encouraged to not workout with anyone. Every member is handed a personal spray bottle with hospital grade disinfectant (each bottle is also sanitized prior to the use of the next person, yes we disinfect our disinfectant). Members are asked to sanitize each piece of equipment before and after use for extra safety. We do ask that members spray the paper towel first and not the machine directly to preserve the longevity of the equipment. To ensure extra safety, we have purchased 80% hand sanitizer and tripled the amount available throughout each facility while adding body-safe sanitizer wipes that can be used on equipment and hands.
  • To encourage physical distancing we made one-way doors and walkways, moved, and bolted equipment to ensure it always maintains a 6ft distance. In places where that is not possible (like cardio), we placed all pieces closer than 6ft out of order. Along with this, we have taken the Oregon Health Authority recommendation of 36 ft.² per individual allowed in the building and made it more than 100 ft.² per individual to make class-size is 1/3 the size to ensure proper distancing. While this may seem like a lot, we have also increased the number of staff each shift so we can increase the amount of sanitation and wipe off all the high touch areas that some people forget (weight collars, weight pins, handles, and etc..).
  • We also do full deep sanitation of the facility 2 times a day, one when we close and another at noon. During this time each high touch area, dumbbells and etc... are all cleaned and sanitized. The bathrooms are sanitized and we even go around with atomizer sprayer and a chlorine-based hospital grade disinfectant and spray off the turf, carpet, etc... The best part, immediately after our deep sanitizing time, is our one hour exclusive opening to high risk, medical exempt, and 60+ population which is the safest time as it is right after cleaning and is now limited to 30 people at a time. During the high-risk hours, we also require all members to stay no less than 15 ft apart.
  • To encourage proper airflow we also make sure we have our huge fans always on to increase circulation of the air and have our HVAC fans running to make sure that the gym has proper airflow and ventilation. To top it off, we just received our electrostatic sprayers https://evaclean.com/products/protexus-cordless-electrostatic-sprayers which will allow for an additional high level of cleaning and sanitation.

We appreciate your continued support during these times. Please let us know if there is anything we can do better to ensure our business is a safe place for you and your family.

Landon Burningham, Founder, and Co-owner.

EFFECTIVE 7/1: PHASE 2 RE-OPENING UPDATES -- Updated Hours, Amenities, and Requirements

Hours of operation: Location hours will vary and be limited to allow for extra cleaning and sanitation

Physiq South Salem and Albany (new hours)

Monday - Friday

4AM - 12pm - Regular access
12pm - 1PM intermission for deep cleaning
1PM - 2PM open for high risk & 60yr+ ONLY
2PM - 9PM - Regular access

Saturday: 6am - 8pm
12pm - 1PM intermission for deep cleaning

Sunday: 7am - 2pm

Physiq Keizer (new Saturday hours)

Monday - Friday

5AM - 12pm - Regular access
12pm - 1PM intermission for deep cleaning
1PM - 2PM open for high risk & 60yr+ ONLY
2PM - 8PM - Regular access

Saturday: 6am - 8pm
12pm - 1PM intermission for deep cleaning

Sunday: 7am - 2pm

Physiq Downtown

Monday - Friday: 5AM - 8pm - Regular access
Saturday & Sunday: Closed. Members may use any other location on weekends.

Membership Capacity:

At this time we are still under capacity limits.
For this reason, members are asked to keep workouts under 60min unless we are not at / near capacity

 

CHECK-IN PROCESS | REGISTER (POS SYSTEM)

  • Members will use a touch-less scan in the process to scan their barcode on the scanner which will be placed on the counter. Staff will not touch or handle any member's belongings.
  • Members must fill out the new waiver prior to checking in for their first time. Please do so at the bottom of this email prior to checking in.
  • Cash will not be accepted for any purchases. A credit/debit card may be used with our chip reader system or placed on the member account to use on file.
  • One entrance and exit will be implemented at each location to ensure maximum distancing.
  • During this time we are not able to offer to fill up member's bottles with ice or water.

AMENITY GUIDELINES

  • SMOOTHIES BAR IS NOW OPEN!!!
  • Tanning and HydroMassage: Will be open as normal.
  • Recovery rooms: Will be open as normal.
  • Personal Training: Will be available by appointment only.
  • ON-Q and QFIT Classes: Classes will be offered under capacity limits and physical distancing guidelines. Members must register for classes using their online member account or the Physiq app. Classes will still be offered virtually in clubs with limited visual classes on social media.
  • Lockers Rooms ARE NOW OPEN !!! 
    • Showers and lockers will open 07/01/20
    • To maintain physical distancing only a limited number of lockers and showers will be open. Lockers marked with the green sticker are available to be used as long as they are unlocked.
      Bags no larger than a small purse or backpack will be allowed on the gym floor.
  • Kids Club: Kids club is to remain closed during phase two. You will NOT be charged for kids club while we are closed.
  • Guest Privileges: Premium and Qfit guest privileges will not be allowed during the first two phases of the reopening.
  • ***Closed amenities will remain closed during Phase two and will be re-evaluated for each Phase.

 

Equipment

  • A minimum of 6ft distance must be maintained between members at all times.
    Equipment placed closer than 6ft from other pieces will be shut down to promote proper physical distancing.
    Mats and foam rollers will not be available during this time and members are encouraged to bring their own.

 

Cleaning and Sanitation

  • Team members in each club will be re-focused from normal duties and dedicated to zone cleanings in all areas of the gym, including high touch areas, door handles, etc…
  • Daily cleaning protocols updated with extensive checklists for medical-grade cleaning materials
  • All staff members will be wearing face masks during the reopening.
  • Drinking fountains will be closed during phase one. We ask that you bring your own water bottle or purchase one from the Quench cooler. We will, however, keep the bottle fillers open at the fountains.
  • Satiation cleaning protocol is as follows
    • Members are required to sanitize hands prior to checking in
    • Members are required to sanitize all equipment before and after use.
      Members are encouraged to wash their hands frequently while in the gym and avoid touching their faces. The Oregon Health Authority recommends members wear masks during their time in the gym.
    • Physical distancing will be required while in Physiq. We will be shutting down certain pieces of equipment that are placed closer than 6 ft apart. Members not adhering to physical distancing will be asked to comply with this standard.
    • We ask that members not of the same household do not work out together, share equipment or “work in” in-between sets. Any members working out together are still required to maintain 6ft physical distancing and required to wipe down the equipment in-between each set if sharing.
    • Members should not use more than one piece of equipment at a time to ensure no one else uses something you have touched and not sanitized.
    • Members who are sick with any symptoms will not be allowed in the gym
    • Additional sanitizing wipes, hand sanitizers, and cleaners have been added throughout the facility
    • In Marion county, members are required to wear a mask unless they are exercising or exempt. For more information on exemptions please visit the Governor's website.

All guidelines will be evaluated weekly and will continue to follow guidelines of the State legislature as well as Linn and Marion County Public Health Guidelines. Please be sure to stay updated with us via our website, all social media platforms for all locations, and in the club for continued updates during our re-open and beyond.

PHASE 2 FAQ

PHASE 2 RE-OPENING FAQS

 

I'm coming in, what does this look like?

Upon entering all members will follow this process:

  • Members must have signed new waiver and rules/policy document sent via email
  • Enter through entrance only doors and adhere to the oneway flow of traffic
  • You will be asked if you have any cold or flu-like symptoms
  • Scan phone barcode or keychain barcode
  • If members have not filled out the waiver, they will be required to on their own device prior to resuming access.
  • Sanitize hands
  • Grab a personal sanitation spray bottle. Once we run out of bottles we will have reached our capacity and you will be asked to wait until someone leaves.
  • Keep a minimum of 6 feet distance between staff and members
  • Have a great workout

 

What are your social distancing guidelines while in the club?

We are asking all members to maintain a 6-foot distance between themselves and others in the club. Physiq has implemented procedures to help ensure these distancing guidelines are respected including visual reminders, area closures and staff to monitor and enforce these rules.

 

What else is Physiq doing to keep the gyms clean?

Physiq is requesting that all members disinfect equipment after use and is providing extra sanitizing wipes and hand sanitizer. We will have Physiq staff cleaning all open areas of the gym throughout every day and doing a deep clean every night after closing.

 

Can I use a guest pass to visit the gym?

Guest passes are not allowed at this time.

Can I put a temporary freeze on my account?

We realize that the COVID-19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can re-freeze your account for up to three months by emailing [email protected] This is a great option if you need a little extra time to make it back to the gym.

Can I cancel my account and reinstate later?

We do recommend freezing your membership, as it will allow you to maintain your current low membership rate. All cancellations will still follow the standard cancellation policy of 30-day notice.

PHASE 1 RE-OPENING STRATEGY -- All Clubs Reopening with Limited Hours

CLUB OPENINGS:

Albany: Now Open
South Salem & Keizer: Opening Saturday, 5/23 @ 8am
Downtown: Opening Tuesday, 5/26 @ 5am

Modified Hours of Operation (upon reopening):

Mon - Sat:
5AM - 12pm - Regular access
12PM - 1PM intermission for deep cleaning
1PM - 2PM open for high risk & 60yr+ ONLY
2PM - 8PM - Regular access

Sunday
7AM - 2PM
**Downtown location closed on Sundays**

**We understand that weekend hours are shorter than people like. On Saturdays and Sundays, we are allowing all membership types to access any location to accommodate.**

REOPENING POLICIES AND PROCEDURES

Membership Capacity

  • At this time exact guidance as not been given our capacity limits. We ate still waiting to hear and depends on what the governor, OHA and county allow.
  • For this reason members are asked to keep workouts under 60min
  • Additionally we will be limiting our capacity to ensure we can safely provide enough physical distancing for all members. If we reach capacity, members will be on a first come first server basis. With this said, we do not anticipate needing to turn anyone away.

CHECK-IN PROCESS | REGISTER (POS SYSTEM)

  • Members will use a touch-less scan in process to scan their barcode on the scanner which will be placed on the counter. Staff will not touch or handle any member belongings.
  • Members must fill out the new waiver prior to checking in for their first time. Please do so at the bottom of this page prior to checking in.
  • Cash will not be accepted for any purchases. A credit/debit card may be used with our chip reader system or placed on the member account to use on file.
  • One entrance and exit will be implemented at each location to ensure maximum distancing.
  • During this time will are not able to offer to fill up members bottles with ice or water.

AMENITY GUIDELINES

  • Tanning and HyrdoMassage : Will be open as normal.
  • Recovery rooms: Will be open, each piece will be spaced 6' apart and will be sanitized after each use as normal. Members must check in for use of this room and will be first come first serve .
  • Personal Training:  Will be available by appointment only.
  • ON-Q and QFIT Classes: Classes will resume under capacity limits and physical distancing guidelines within one week of opening. Classes will still offered virtually.
  • Lockers Rooms: Bathrooms will be open but changing rooms, lockers and showers will be closed.
    Be dressed and bring as little personal belongings as possible. Gym bags larger than a track sack, string bag or purse will not be allowed in the building.
  • Kid's Club: Kids club is to remain closed during phase one. You will NOT be charged for kids club while we are closed.
  • Guest Privileges: Premium and Qfit guest privileges will not be allowed during the first two phases of the reopening.
  • Quench smoothie bar: Will resume operations within 14 days of starting phase one.

***Closed amenities will remain closed during Phase 1 and we be re-evaluated for each Phase.

 

Equipment

A minimum of 6ft distance must be maintained between members at all time.
Equipment placed closer than 6ft from other pieces will be shut down to promote proper physical distancing.
Mats and foam rollers will not be available during this time and members are encouraged to bring their own.

 

Cleaning and Sanitation

  • Team members in each club will be re-focused from normal duties and dedicated to zone cleanings in all areas of the gym, including high touch areas, door handles, etc…
  • Daily cleaning protocols updated with extensive checklists for medical-grade cleaning materials
  • All staff members will be wearing face masks during reopening.
  • Drinking fountains will be closed during phase one. We ask that you bring your own water bottle or purchase one from the Quench cooler. We will, however, keep the bottle fillers open at the fountains.

 

Satiation cleaning protocol is as follows:

  • Members are required to sanitize hands prior to checking in
  • Members are required to sanitize all equipment before and and after use.
  • Members are encouraged to wash hands frequently while in the gym and avoid touching their faces. The Oregon Health Authority recommends members wear mask during their time in the gym.
  • Physical distancing will be required while in Physiq. We will be shutting down certain pieces of equipment that are placed closer than 6 ft apart. Members not adhering to physical distancing will be asked to comply with this standard.
  • We ask that members not of the same household do not workout together, share equipment or “work in” in between sets. Any members working out together are still required to maintain 6ft physical distancing and required to wipe down the equipment in-between each set if sharing.
  • Members should not use more than one piece of equipment at a time to ensure no one else uses something you have touched and not sanitized.
  • Members who are sick with any symptoms will not be allowed in the gym
  • Additional sanitizing wipes, hand sanitizers and cleaners have been added throughout the facility

 

All guidelines will be evaluated weekly and will continue to follow guidelines of the State legislature as well as Linn and Marion County Public Health Guidelines. Please be sure to stay updated with us via our website, all social media platforms for all locations, and in the club for continued updates during our re-open and beyond.

WHAT YOU NEED TO KNOW ABOUT BILLING

Physiq Albany -

We will unfreeze all memberships and resume billing on May 23, 2020. All members will be charged on their regularly scheduled billing date. Annual fees due between our closure and May 23 will now resume on May 23rd and be charged on your next bill date.

 

Physiq Downtown, Keizer, and South Salem -

  • We will unfreeze all memberships and resume billing on June 1, 2020. All members will be charged on their next regularly scheduled billing date.
  • Annual fees due between our closure (March 23rd) and June 1 will now resume on and be charged on your next bill date in JUNE.
  • Late fees - We would like to erase all late fees associated with the shut down from 3/23/20 till 6/01/20

Kids Club:

You will no be charged for kids club during this time. Charges will resume upon its reopening.

 

Personal Training:

We will unfreeze all PT agreements and resume billing on June 1, 2020. We will extend the expiration date for unused sessions for 3 months. You may also train more often with your trainer if you prefer. Training session with your trainer may resume immediately.

 

Freezing Your Account:

We realize that the COVID-19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can re-freeze your account for up to 3 months by emailing [email protected]. This is a great option if you need a little extra time to make it back to the gym. Please allow up to 5 days for a response. If you are willing and are able to, we ask that you keep you billing active to help continue to support or business and the other 3 locations that are closed.

PHASE 1 REOPENING FAQ

I'm coming in, what does this look like?

Upon entering all members will follow this process:

  • Members must have signed new waiver and rules / policy document sent via email
  • Enter through entrance only doors and adhere to oneway flow of traffic
  • Scan phone barcode or keychain barcode
  • If members have not filled out the waiver, they will be required to on their own device prior to resuming access.
  • Sanitize hands
  • Grab a personal sanitation spray bottle. Once we run out of bottles we will have reached our capacity and you will be asked to wait until someone leaves.
  • Keep a minimum of 6 feet distance between staff and members
  • Welcome back, have a great workout

Do I need to wear a face mask while working out?

The Oregon Health Department highly recommends the use of face masks while at the gym. All Physiq staff will be wearing face masks.

 

What are your social distancing guidelines while in the club?

We are asking all members to maintain a 6-foot distance between themselves and others in the club. Physiq has implemented procedures to help ensure these distancing guidelines are respected including visual reminders, area closures and staff to monitor and enforce these rules.

 

What else is Physiq doing to keep the gyms clean?
Physiq is requesting that all members disinfect equipment after use and is providing extra sanitizing wipes and hand sanitizer. We will have Physiq staff cleaning all open areas of the gym throughout every day and doing a deep clean every night after closing.

 

Can I use a guest pass to visit the gym?
Guest passes are not allowed at this time.

 

When are you going to bill me my monthly fees?
Physiq will unfreeze all memberships and resume billing on 5/23/20 for Albany and 6/1/20 for all other locations. All members will be charged on their regularly-scheduled billing date.

 

When will you charge me for personal training?
We will unfreeze all Personal Training agreements and resume billing on 6/1/20 . We will extend the expiration date for unused sessions for 3 months.

Can I put a temporary freeze on my account?
We realize that the COVID-19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can re-freeze your account for up to three months by emailing [email protected] This is a great option if you need a little extra time to make it back to the gym.

 

Can I cancel my account and reinstate later? 

We do recommend freezing your membership, as it will allow you to maintain your current low membership rate. All cancellations will still follow the standard cancellation policy of 30-day notice.

UPDATED MEMBERSHIP WAIVER -- Please Complete Before Returning to Workout*

  • MEMBER AGREEMENT ADDENDUM

    Please review and complete the following in order to resume your active membership with Physiq Fitness upon re-opening.

  • Dear Valued Physiq Member,

    As we re-open clubs, we are committed to providing our teams and members with a clean and safe environment. In doing so, we need your help. Below are a few guidelines that we ask you to accept and follow when you visit the club. Please review each one and if you agree to the guidelines, click “I ACCEPT” at the bottom of this form. We appreciate your cooperation in keeping our Physiq community as healthy as possible. For good and valuable consideration, the parties agree as follows:

    1. HEALTH & SAFETY

      I confirm I do not have any symptoms related to and have not been knowingly exposed to COVID-19.
      If the above status changes, I agree not to visit the club.

    2. FACE COVERING

      We strongly recommend members wear masks while in the club.

    3. SOCIAL DISTANCING

      I agree to keep 6 feet between myself and other members while in the club.

    4. CLEANLINESS

      I agree to disinfect all equipment after use, and will not enter closed off areas.
      I agree to keep my hands washed/sanitized while at the club.

    Physiq attendants will be monitoring the gym floor – helping to clean, discourage close proximity between members and encouraging members to wipe down equipment. If a floor attendant or member asks you to do one of the above, we ask that you please cooperate and do your part. Thank you in advance, we can’t wait to see you in the club!
  • WAIVER


    In light of the COVID-19 pandemic, I reaffirm the Waiver which I executed on my Member Agreement, and assume the risk of use of the Physiq Fitness facilities.

  • RELEASE OF LIABILITY


    I accept responsibility for my use of any and all apparatus, appliance, facility, privilege, or service whatsoever, owned and operated at Physiq Fitness at my own risk, and shall hold this club, its shareholders, directors, employers representatives and agents harmless from any and all loss, claim, injury, damage, or liability sustained or incurred by me resulting therefrom.
    *In order to resume working out, you must consent to the Member Agreement Addendum. We will unfreeze all memberships and resume billing on May 23, 2020. All members will be charged on their regularly scheduled billing date. Annual fees due between our closure and May 23 will now resume on May 23rd and be charged on your next bill date. **By submitting this form, you consent to our Privacy Policy. You will immediately receive an email with your redeemable free pass. You will be subscribed to future email marketing communication that will allow you to opt-out at your discretion. If you do not feel comfortable returning at this time, you do not have to resume billing until you return, but can submit the update to your Member Agreement at any time.
  • Your Member ID can be found on your keytag barcode or included in the member update email.

Latest Updates from Physiq Fitness

4/30/2020: Member Discounts -- SPRUCE UP YOUR WORKOUT FROM HOME KIT

 

Online Shopping + Special Physiq Discounts = More Fun At-Home Workouts!

PHYSIQ’s got you covered! Check out all the awesome deals below.

 

Shop Physiq 15% off and free shipping on the entire store when you use code QFAM

Power Pulse 20% off when you use code QFIT

Aktiv Fitness equipment – 20% off all equipment

Power Systems branded fitness products 20% off AND free shipping over $49 when you use code PHYSIQ20

MyZone Heart Rate Monitor $69 normally $149 – see purchasing links below.

Albany | Downtown | Keizer | South Salem
Click here for help registering your MyZone belt

On top of all that, we are still offering:

As a reminder, all billing and payments have been frozen as of 4/15/2020 for all members. We know these are tough times and we want to support all of you, both physically – through our Social Fitnessing efforts, and financially – by freezing all payments. If you have any other questions about billing, please feel free to reach out to [email protected].

 

Again, we can’t thank you enough for your continued support. We look forward to reopening and handing out as many air-high-fives as possible.

 

Stay safe, stay healthy, stay positive. We will get through this stronger together.
The PHYSIQ Fitness Team

4/15/2020: Member Update -- Membership Billing

UPDATES REGARDING MEMBERSHIP BILLING

Dear Physiq Family,

We are so grateful for our wonderful members and all those who have decided to keep their membership payments active during this temporary closure. We never would have guessed we would see so many people wanting to support our business and our employees. Because of you, we have been able to keep many employees working, including our managers, fitness managers, social media team, maintenance team, department leads, front desk leads and many others. With this in mind, I have made the very tough decision that as of 4/15/2020 we will turn off all billing, and freeze payments for all members. We know these are tough times and we want to support all of you, both physically – through our Social Fitnessing efforts, and financially – by freezing all payments. We are working hard to obtain federal funding and the loans necessary to continue to keep our staff working. We are very hopeful we will receive this and no longer want to ask this of you. We are 100% committed to our team and we all are committed to providing you with the best service, social fitness efforts, and community involvement, all while improving individual locations with ongoing maintenance, painting, facility upgrades and sanitizing every inch of each location.

What does this mean? 

All payments and membership dues will be frozen until we reopen. Upon reopening, your account will be made active and all payments will resume on its regular billing date. Annual fees due between now and 5/14 are now set for 5/15 but will get moved again if our closure is extended. There is no further action needed.

 

When will Physiq reopen? 

Our closure will end upon Governor Brown’s announcement to end the mandate on gym closures.

 

What happens if I already kept my billing active?

First, thank you! If you already kept your membership active, you will be able to keep all that was originally offered. Including the 500 reward points added to your rewards account and the free Quench smoothie, as well as access to our exclusive members only Facebook group.

 

How can I continue to support Physiq?

With almost no revenue coming in, it is a challenge to cover expenses. While we are working to obtain relief options from the government and additional loans to support our staff, we don’t anticipate they will cover all of our continued expenses such as utilities, software cost, and cleaning supplies to name a few. If you feel inclined to support us, we have set up several ways to help.

 

  1. Prepaid smoothie cards – These can be used upon your return at your discretion and will be valid for 12 months after purchase.
  2. Support Physiq – This gives those who would have liked to keep their membership active the opportunity to continue to support us. For every $10 spent we will add 100 reward points to your rewards account.
  3. Custom at home workout plan – let one of our amazing trainers write you a 30 day workout plan to keep you active during this temporary closure

For all of the above options:

  • Log into your account using this link or you may access through our mobile app under “My Account”
  • Click on “Shop” (if accessing via web) or “Sessions” (if accessing via mobile app)
  • Select the option you would like to purchase and click “Buy Now” and “Complete Purchase”
    • NOTE: The points and smoothies will be added to your rewards account upon Physiq reopening. If you decide to support Physiq, or already have, you will be given exclusive access to our Private Facebook group offering special virtual content and giveaways.

Will Physiq continue member and community support? 

Yes, we plan to keep offering all of our virtual fitness offerings, local support, raffles and cleaning solution giveaways.  We are also offering discounts on workout clothing and workout gear.

 

  • Shop Physiq 15% off and free shipping on the entire store – use code QFAM
  • Power Pulse $20 % off – use code QFIT
  • Aktiv Fitness equipment – 20% off all equipment
  • MyZone $69 Heart Rate Monitor, normally $149 – see purchasing links below.

Albany | Downtown | Keizer | South Salem
Click here for help registering your MyZone belt

Committed to our community

  • Free cleaning solution to all – Remember to continue to check our social media pages [Facebook | Instagram] for dates and times for solution fill-ups.
  • Donating cleaning solution for a local nursing home
  • Continued social media fitness tips for adults and kids
  • Raffles with gift cards to local businesses
  • Live class schedules via Facebook Live, Instagram Live and zoom (email [email protected] for zoom access)
  • On-demand classes

Again, I thank you for your continued support. We look forward to reopening and know we will all get through this. It’s important to remember to stay positive through all of this.

 

All you can control in life is how you respond to life.” – Brian Banks.

 

We are in this together, will get through this together and will come out stronger together.

 

Wishing you Health and Safety,

Landon Burningham
Founder and CEO

4/03/2020: Member Update -- Continued Temporary Closure

STAY UPDATED ON OPENINGS, VIRTUAL FITNESS, & MORE

Dear Physiq Family,

We first want to thank you, from the bottom of our hearts, for the outpouring of love and support during this time. We are so grateful for our team and the incredible community of members that, many of which, consider Physiq a home away from home. Thank you!

Our original plan was to re-open on April 6, 2020, but as you may be aware, Governor Brown announced all non essential businesses are to stay closed until further notice, including all fitness centers. We hoped this mandate would be lifted in time for our reopening, but with no current announcement, we must comply and stay closed. While we are disappointed, we believe this is for the best, as it will help adhere to the social distancing requirements that will ultimately keep all of us healthy and safe during this time. While it is difficult for us to do this, even for a short period, we know that we will get through this terrible situation as a stronger community. We will lift each other to a stronger, better place. Our hope is that this will end by April 30th and we will plan to re-open May 1st 2020, but will open earlier if allowed.

In your hundreds of positive comments via email and on social media, many of you generously offered to contribute your monthly membership fee to Physiq and its team members during this time that we are unable to operate. This is above and beyond what we could ever ask of our Physiq family. Please know this is not expected, but given the kindness that many have shown, we could not be more appreciative of these inquiries coming in. With that in mind, if you are interested in being part of this initiative and have it on your heart to help support our Physiq and our staff alongside the rest of our team during this time, we wanted to ensure you have that option. We will continue to pay all salaried employees and work with as many hourly staff as possible to continue working. This includes all of our department directors, social media department, maintenance department, customer service and billing department, front desk leads and many of our amazing instructors who are hard at work creating online content for everyone to stay active and engaged during this closure.

For our members, our team is hard at work to ensure that when we reopen you will not just come back to the Physiq you know and love but to an even better experience than before. Our team and our members are our number one priority and we are doing everything in our power to help make sure we all come out of this stronger.

  • On-going Gym maintenance during the closure
    • Deep cleaning and reorganizing of all the gyms from the floor to the ceiling.
    • Adding more cleaning products and sanitizing solutions.
    • Repainting walls and repairing equipment and upholstery.
  • Offering Our Community Free Cleaning Solution Fill-ups
    •  We have a hospital grade cleaning solution that we will be offering the community. We understand that the cleaning supplies at stores are limited and as such, we will be filling up 55 gal drums full of this cleaning solution and allowing members to come fill up their own reusable bottles at no charge. We will be offering this several times a week and at most of our locations. Please follow our social media accounts for updates on specific days and times.
    • Here’s the information about our WAXIE Solution Disinfectant Cleaner
    • When coming, please stay in your cars and adhere to a minimum of 6ft social distancing from everyone. Our employees onsite will come get your bottle and fill it up for you.


PHYSIQ EXCLUSIVE DEALS

Buy yours now. Shipped directly to you.

Order your belt online and have it shipped to you directly. Be sure to select your home club for your unique MyZone code

Albany | Downtown | Keizer | South Salem

Click here for help registering your MyZone belt


MEMBERSHIP UPDATES: WHAT ARE MY OPTIONS?

As previously announced, during this virtual period you have the option to keep your membership active or have us freeze your account until we reopen. If you can, and want to, support our business and our employees, we ask that you keep your membership active. Members will still receive the already announced 1 free Quench smoothie added to your account, Physiq rewards account credit of 500 points, which can be redeemed in club or on our online store (if you’re not yet a rewards member, please sign up on our website) and 20% off personal training good through the end of the year. We are also pushing all annual fees that were originally due between 4/1 and 5/14 to a new date of 5/15 to ensure that anyone who supports us during this closure is only paying their membership fee and not their annual.

We assure you, we want every member taken care of in a positive way. The option to freeze your membership at no charge is available for those who want or need to. To freeze your accounts please email, [email protected]. Once we reopen, we will set your membership to active and you can continue your membership as normal. Please allow up to 5 days for a response.

Personal Training Clients: All personal training will cease during the club closure and will commence upon re-opening. You have the option of putting your training on freeze or keeping your payments going. If you put your training on freeze, email [email protected]. Your payments will start as normal after we open and the frozen payments will be added to your contract for a later date. You can also keep payments going as normal and just train extra once we reopen. The trainers will be able to do more sessions upon opening to ensure you don’t miss any sessions you paid for. This also helps the trainers with missed sessions during this time.


ONE MORE QUICK NOTE

Please remember it is important to stay positive, happy and healthy. In times like these, we all need to be a positive light for each other. In general, it’s significantly easier to look at any situation and find the negative. Sometimes, we can even look at a positive thing and find negativity. More often than not, we look back at the trials we have had and say “I’m grateful I experienced that” or “I learned so much from that trial.” But now, more than ever, it’s important we not wait till the hardship is over to see the good. Instead, let’s look to learn from it and better ourselves while we’re going through it. Use this time to read, find a new hobby, build communication skills with family and friends, or whatever else you can do. “Two people looked out the window, one saw only mud, the other only stars.” These days are filled with much doubt and everywhere we turn, whether it be social media, the news, the TV, friends or family, there is negativity. But we must remember, positive thoughts and positive words bring positive actions. Find positivity and I know it will get easier and better. We are in this together, will get through this together and will come out stronger together.

 

Wishing you Health and Safety,

Landon Burningham
Founder and CEO

3/21/2020 Updated: Closing Announcement

Dear Physiq member,

 

I am so grateful for the support and love we have received from our members, not only the last few weeks but the last 10 years of business. When I started this company I had one goal; to change lives by helping others become healthier and happier through fitness. Being part of the community and being able to offer health and fitness to everyone has been a dream come true, and also the reason this decision is so difficult. These are unprecedented times and while I believe we have done everything in our power to keep our gyms a safe, clean and positive place to relieve stress, our top priority is and will continue to be the health and safety of our members, employees and their families. For this reason, I have decided to make the difficult decision to temporarily close all four Physiq Fitness locations starting Saturday, March 21, 2020 at 2 PM. We will plan to reopen Monday, April 6, 2020, at 5:00 AM. We will do our part to flatten the curve and help our surrounding area by supporting our community.

 

It’s important that we don’t let moments like these define us but instead that we define them. Martin Luther King said, “The ultimate measure of a man is not where he stands in moments of comfort but where he stands at times of challenge and controversy.” It’s times like these that we must be a positive light for our families and our community. We hope that despite the temporary closures of our buildings that we can still be a positive light in your lives by continuing to move together virtually until it is safe for us to come together again.

 

We have been hard at work creating our own versions of your favorite Physiq workouts and will continue creating content that you can stream. Workouts are available now on our Facebook and Instagram, as well as our Physiq app, and will soon be available on our website as well. Workouts include live instructional workouts, MyZone match workouts, virtual programmed workouts via our app and so much more. In addition to all the original Physiq content, we have also partnered with Les Mills, Matrix Fitness and several other top brands to provide you with free content during our short time apart. All of these workouts use minimal equipment so you can stay active at home. We also know that your kids staying active and fit is important too, which is why we will be creating at home kids’ content including fun activities, kids’ workouts and more. Stay tuned for more details and a full schedule along with more virtual member benefits.

 

Physiq family, during this virtual period you have the option to keep your membership active or have us freeze your account until we reopen. If you can and want to support our business and our employees, we ask that you keep your membership active. We intend to pay all salaried employees their full salaries during the brick and mortar closure and take care of our hourly staff to the best of our ability. We can only hope to open our doors to you again in 2 weeks but we will stay in touch and continue to find ways to support you until it is time to return. Additionally, as a thank you for supporting our staff, anyone who continues to keep their membership active will receive 1 free Quench smoothie added to your account, plus we will credit your Physiq rewards account 500 points, which can be redeemed in club or on our online store (if you’re not yet a rewards member, please sign up on our website). We will also offer 20% off personal training good through the end of the year.

Physiq Fitness Rewards Link

The option to freeze your membership at no charge is available for those who want or need to. To freeze your accounts please email, [email protected]

 

While we are closed we will proceed with:
– Deep cleaning the entire facility
– Reaching out to the county and offering our services in ways we think we can help our community
– Providing educational opportunities for our staff and members
– Providing ongoing online services to our members (check our social pages daily)

 

For the most up to date information, please download the app (links below) check our social media pages and be sure to check your email for special accommodations, FAQs, programs and digital events that we are making during this challenging time. For general questions, please email [email protected] and we will do our absolute best to answer all questions in a timely matter.

 

Physiq app – Google

 Physiq app – Apple

 

Qfam, the roughest seas create the greatest sea captains. We must be patient because tomorrow the sun will rise and we never know what great thing the tide will bring. We are in this together, will get through this together and will come out stronger together.

 

In health,

 

Landon Burningham
Physiq Fitness
Founder and CEO

 

TIPS FROM OUR TRAINERS

Our team at Physiq Fitness is committed to keeping our members connected, active and healthy. Over the next several weeks, we will be providing at home workouts that are quick, simple, and require little to no equipment.

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