FAQ & Club Policies


Gym Dress Code

We’re all for people expressing themselves, but do ask that clothing that may be perceived as intimidating, revealing, or offensive not be worn in the club. Workout shorts or pants are required and closed-toed non-marketing athletic training shoes are required on the gym floor.

We also do not allow clothing that may present safety hazards or damage equipment. Examples of clothing that is not allowed include:

  • Open-toed shoes, flip flops, or sandals
  • Mud-caked, greasy, or soiled shoes or clothing
  • Jeans or pants with prominent grommets
  • Clothing with inappropriate, profane, or offensive messaging

GYM POLICIES: "What can I do (or not do)?"

Physiq Fitness strives to promote a safe and friendly environment for its members. Member safety and service is our #1 priority, all members will receive a complimentary orientation with one of our certified personal trainers. The following is an outline of Physiq Fitness’s club policies.

  • By engaging in any physical activity at Physiq Fitness, you acknowledge that you are physically capable of participating in the provided programs and agree that all exercise and use of the facility are undertaken at your sole risk
  • Physiq Fitness recommends consulting a physician before participating in any Fitness program
  • Physiq Fitness will not be responsible for lost or stolen items, so please leave all valuables at home or in a secure location.
  • You agree to create a positive, friendly atmosphere by treating fellow members and Physiq Fitness personnel with courtesy and respect.
  • Children under the age of 12 are not allowed on the workout floor, and children from 12 to 14 must be accompanied by an adult or supervised by our personal training team.
  • If you are unfamiliar with any of the equipment, please ask a Team Member for assistance
  • Keep hands and feet away from all moving parts and weight stacks
  • Report any equipment problems or malfunctions to management, Please do not attempt to repair or adjust any equipment that is not in good working condition.
  • Physiq Fitness requests that all members carry a towel or utilize sanitation wipes provided to wipe down equipment after each use, management will address any unsatisfactory visible hygiene conditions and request corrective action.
  • Please do not slam, drop, bounce, or jerk the weight equipment during your exercise routine, and refrain from excessing grunting, screaming, or cursing.
  • No chalk will be permitted
  • Water bottles are encouraged in all areas of the club. Food items, bars, shakes, and other supplements should be consumed in the lobby area
  • Please use designated areas to talk on cell phones. Camera phones are not permitted in the locker room.
  • Physiq Fitness reserves the right to amend or add to these conditions as it may deem necessary for the proper management of the club and the business

Gym Etiquette

Just like every other public space, we have certain implied rules to follow as a member of our gym community. Just remember, this is other people’s gym home as well. Don’t be that awkward person breaking the written or implied rules, making others feel uncomfortable.

Share Space!  Be conscious of your time at each machine. This doesn’t mean that you need to speed through your workouts to please everyone else, but rather that you be mindful of those around you, especially at crowded times.

Allow others to ‘work in’ with you (switching off with someone between sets.)

Rotate to another machine if you notice someone is waiting (circuit work and training is actually a great way to enhance your workout.)

Do your sets as timely as possible — but be safe and don’t hurt yourself because you’re sacrificing form for speed.

Be considerate by stepping away from a machine or weight station if you have to take a phone call, send an e-mail, or chat with someone.

Return items to their appropriate area.  If you got it out, put it back. This goes for mats, free weights, and weight plates on machines.

UNLIMITED ACCESS AND AMENITIES: How much can you really do?

  • 24/7 Access is limited to Physiq Members only at participating locations.
  • Unlimited tanning means 1 tan per day max.
  • Unlimited hydromassage means 1 massage per day max.
  • Unlimited Group Fitness Classes and Unlimited Team Training — you’re welcome to take as many classes per day as you can! We just ask you remember to rehydrate and refuel so you don’t bonk!

How do I update my billing account?

If you need to update your billing information on file or make a payment, you can do it over the phone, in the club or by logging into our secure Billing Portal (www.myiclubonline.com)– *note, you must be the Primary Member on the account to update payment online.

Physiq Fitness will communicate with our members about their accounts via email if there is an issue with your payment processing. Please check to see if your email address is current. You can do so by logging into our secure Billing Portal, or by calling/visiting your local Physiq Fitness.

Can I bring a guest to the gym?

Yes! All local guests can sign up for a tour. Enter your information here and sign up to come visit us today!

What are the membership types?

Basic, Premium, and QFit, we offer no commitment, month to month options that can fit inside any budget!

Does Physiq have a trial?

We would love to have you come in and see our clubs and offers today. Sign up for a tour and trial here:


Downtown Salem



South Salem

Does Physiq offer a day pass?

Out-of-town guests and drop-in passes are $20 for the day.

Cancellation Policies

Month-to-Month Membership Options

With our month-to-month membership, you have the flexibility to cancel your Physiq Fitness membership at any time by providing us with just 30 days’ written notice. To initiate the cancellation process, simply sign the cancellation form at the club or log in to your online membership account. The termination will take effect on the 30th day after we receive your notice, known as the “Termination Date.” Please note that any charges due before the Termination Date will still apply. For example, if you submit your notice on March 5th, the Termination Date will be April 4th, and any membership or annual fee charges due between those dates will still be applicable.

12-Month (Annual) Membership Options

For our members with a 12-month agreement, please be aware that it is subject to a cancellation fee. To avoid additional charges, you must submit your cancellation request and pay the fee within 7 business days of your regular monthly or biweekly due date. Any membership or annual fee charges due between those dates will still be applicable.

To cancel your membership, simply sign the cancellation form at the club or log in to your online membership account and follow the provided instructions.

We strive to provide a seamless experience for all our members, and we’re here to support you throughout your fitness journey. If you have any further questions or need assistance, please don’t hesitate to reach out to our dedicated team.

How can I cancel my Physiq Fitness membership?

We understand that circumstances change, and we want to make the cancellation process as easy as possible for you. At Physiq Fitness, we offer two simple options to cancel your membership:

  1. Visit your home location: Simply head over to your home club, where our friendly staff will assist you in filling out the necessary form. They will guide you through the cancellation process and ensure everything is taken care of.
  2. Online cancellation: If convenience is what you’re after, you can visit physiqfitness.com and log in to your online membership account. Once logged in, navigate to the agreement tab, where you’ll find clear instructions on how to easily cancel your agreement.

We believe in providing flexibility and ease for our valued members, both in joining and canceling. If you have any questions or need further assistance, our dedicated team is here to help.

What are the cancellation policies?

Our cancellation policies differ based on membership options: 

  1. Month-to-Month Membership: You can cancel your Physiq Fitness membership at any time by providing us with a written notice of 30 days. The termination will take effect 30 days after we receive your notice. Any charges due before the termination date will still apply.
  2. 12-Month (Annual) Membership: If you have a 12-month agreement, please note that a cancellation fee applies. To avoid additional charges, you must submit your cancellation request and pay the fee within 7 business days of your regular monthly or biweekly due date. Any membership or annual fee charges due during that time will still apply.

At Physiq Fitness, we are committed to ensuring a smooth and hassle-free experience for our members, whether it’s during the joining process or when canceling. Your satisfaction is our priority, and we are here to assist you every step of the way. If you have any questions or need further assistance with your cancellation, our dedicated team is always ready to help. Feel free to reach out to your home club for further assistance.  

Am I able to transfer my membership to another person?

Memberships are non-transferrable. They’re like a fingerprint- unique to you, and to you alone.

What is the the annual fee and when is it charged?

Physiq charges an annual fee of $49 for new members and it processed 60 days after your joining date and every year annually from there.

The annual fee guarantees your membership rate for 5 years but is also used for gym maintenance, upgrades, and upkeep. It wouldn’t be right (or enjoyable), if every year, you kept getting in better shape while your gym became worse for wear. So that’s why there is an annual fee — to make sure your gym is in the best shape it can be in!

How do I pay for my membership? [Important Details on Payment Processing and Account Fees]

All memberships are EFT-based. An electronic check, debit or credit only.

Payment for Membership shall be paid in advance on the same day of each month. Payments shall be made by electronic funds transfer, electronic check, debit card, or credit card only.

If Member fails to make any monthly payments when due, Member’s key card will no longer be allowed access to the Facility and Member shall pay a late payment fee of $10.00 and the entire unpaid total amount owing to PHYSIQ shall become immediately due and payable. In the event Member’s payment is returned or rejected, Member shall pay a returned payment fee of $25.00 to PHSYIQ. If a collection service or legal services are necessary to collect any unpaid amounts, Member shall be responsible to pay for any collection, attorney fees, costs, or disbursements incurred for collection. If the first month of membership is a partial month, membership fees shall be prorated and charged immediately.

How old do you have to be to workout at Physiq Fitness?

We require that members must be at least 15 years old. We require that a parent or legal guardian be present during enrollment.

If you are between the ages of 12-14, you are more than welcome to work out as the guest of a parent or legal guardian. They must accompany you in the facility at all times or you must be supervised by a member of our personal training team during a session.