PHYSIQ REOPENING UPDATES

We have missed our Fitness Community!

YOUR HEALTH AND SAFETY

IS OUR #1 PRIORITY AS WE RE-OPEN.

We are thrilled to announce that we will be safely opening our clubs over the next couple of weeks. The decision to open will be based on a multitude of factors and will come with some updated operational procedures and member guidelines. We are asking that all members review and accept the following Member Agreement to keep Physiq a safe environment. In order to return to the club, you will need to accept the following agreement before you resume working out. If you do not feel comfortable returning at this time, that is completely your right. We do ask that if you are able to resume billing to support our operations and our staff, that you consider resuming your membership at this time.

Returning Member Waiver

EFFECTIVE 7/1: PHASE 2 RE-OPENING UPDATES -- Updated Hours, Amenities, and Requirements

Hours of operation: Location hours will vary and be limited to allow for extra cleaning and sanitation

Physiq South Salem and Albany (new hours)

Monday - Friday

4AM - 12pm - Regular access
12pm - 1PM intermission for deep cleaning
1PM - 2PM open for high risk & 60yr+ ONLY
2PM - 9PM - Regular access

Saturday: 6am - 8pm
12pm - 1PM intermission for deep cleaning

Sunday: 7am - 2pm

Physiq Keizer (new Saturday hours)

Monday - Friday

5AM - 12pm - Regular access
12pm - 1PM intermission for deep cleaning
1PM - 2PM open for high risk & 60yr+ ONLY
2PM - 8PM - Regular access

Saturday: 6am - 8pm
12pm - 1PM intermission for deep cleaning

Sunday: 7am - 2pm

Physiq Downtown

Monday - Friday: 5AM - 8pm - Regular access
Saturday & Sunday: Closed. Members may use any other location on weekends.

Membership Capacity:

At this time we are still under capacity limits.
For this reason, members are asked to keep workouts under 60min unless we are not at / near capacity

 

CHECK-IN PROCESS | REGISTER (POS SYSTEM)

  • Members will use a touch-less scan in the process to scan their barcode on the scanner which will be placed on the counter. Staff will not touch or handle any member's belongings.
  • Members must fill out the new waiver prior to checking in for their first time. Please do so at the bottom of this email prior to checking in.
  • Cash will not be accepted for any purchases. A credit/debit card may be used with our chip reader system or placed on the member account to use on file.
  • One entrance and exit will be implemented at each location to ensure maximum distancing.
  • During this time we are not able to offer to fill up member's bottles with ice or water.

AMENITY GUIDELINES

  • SMOOTHIES BAR IS NOW OPEN!!!
  • Tanning and HydroMassage: Will be open as normal.
  • Recovery rooms: Will be open as normal.
  • Personal Training: Will be available by appointment only.
  • ON-Q and QFIT Classes: Classes will be offered under capacity limits and physical distancing guidelines. Members must register for classes using their online member account or the Physiq app. Classes will still be offered virtually in clubs with limited visual classes on social media.
  • Lockers Rooms ARE NOW OPEN !!! 
    • Showers and lockers will open 07/01/20
    • To maintain physical distancing only a limited number of lockers and showers will be open. Lockers marked with the green sticker are available to be used as long as they are unlocked.
      Bags no larger than a small purse or backpack will be allowed on the gym floor.
  • Kids Club: Kids club is to remain closed during phase two. You will NOT be charged for kids club while we are closed.
  • Guest Privileges: Premium and Qfit guest privileges will not be allowed during the first two phases of the reopening.
  • ***Closed amenities will remain closed during Phase two and will be re-evaluated for each Phase.

 

Equipment

  • A minimum of 6ft distance must be maintained between members at all times.
    Equipment placed closer than 6ft from other pieces will be shut down to promote proper physical distancing.
    Mats and foam rollers will not be available during this time and members are encouraged to bring their own.

 

Cleaning and Sanitation

  • Team members in each club will be re-focused from normal duties and dedicated to zone cleanings in all areas of the gym, including high touch areas, door handles, etc…
  • Daily cleaning protocols updated with extensive checklists for medical-grade cleaning materials
  • All staff members will be wearing face masks during the reopening.
  • Drinking fountains will be closed during phase one. We ask that you bring your own water bottle or purchase one from the Quench cooler. We will, however, keep the bottle fillers open at the fountains.
  • Satiation cleaning protocol is as follows
    • Members are required to sanitize hands prior to checking in
    • Members are required to sanitize all equipment before and after use.
      Members are encouraged to wash their hands frequently while in the gym and avoid touching their faces. The Oregon Health Authority recommends members wear masks during their time in the gym.
    • Physical distancing will be required while in Physiq. We will be shutting down certain pieces of equipment that are placed closer than 6 ft apart. Members not adhering to physical distancing will be asked to comply with this standard.
    • We ask that members not of the same household do not work out together, share equipment or “work in” in-between sets. Any members working out together are still required to maintain 6ft physical distancing and required to wipe down the equipment in-between each set if sharing.
    • Members should not use more than one piece of equipment at a time to ensure no one else uses something you have touched and not sanitized.
    • Members who are sick with any symptoms will not be allowed in the gym
    • Additional sanitizing wipes, hand sanitizers, and cleaners have been added throughout the facility
    • In Marion county, members are required to wear a mask unless they are exercising or exempt. For more information on exemptions please visit the Governor's website.

All guidelines will be evaluated weekly and will continue to follow guidelines of the State legislature as well as Linn and Marion County Public Health Guidelines. Please be sure to stay updated with us via our website, all social media platforms for all locations, and in the club for continued updates during our re-open and beyond.

EFFECTIVE 7/1: PHASE 2 RE-OPENING UPDATES -- Updated Hours, Amenities, and Requirements

Hours of operation: Location hours will vary and be limited to allow for extra cleaning and sanitation

Physiq South Salem and Albany (new hours)

Monday - Friday

4AM - 12pm - Regular access
12pm - 1PM intermission for deep cleaning
1PM - 2PM open for high risk & 60yr+ ONLY
2PM - 9PM - Regular access

Saturday: 6am - 8pm
12pm - 1PM intermission for deep cleaning

Sunday: 7am - 2pm

Physiq Keizer (new Saturday hours)

Monday - Friday

5AM - 12pm - Regular access
12pm - 1PM intermission for deep cleaning
1PM - 2PM open for high risk & 60yr+ ONLY
2PM - 8PM - Regular access

Saturday: 6am - 8pm
12pm - 1PM intermission for deep cleaning

Sunday: 7am - 2pm

Physiq Downtown

Monday - Friday: 5AM - 8pm - Regular access
Saturday & Sunday: Closed. Members may use any other location on weekends.

Membership Capacity:

At this time we are still under capacity limits.
For this reason, members are asked to keep workouts under 60min unless we are not at / near capacity

 

CHECK-IN PROCESS | REGISTER (POS SYSTEM)

  • Members will use a touch-less scan in the process to scan their barcode on the scanner which will be placed on the counter. Staff will not touch or handle any member's belongings.
  • Members must fill out the new waiver prior to checking in for their first time. Please do so at the bottom of this email prior to checking in.
  • Cash will not be accepted for any purchases. A credit/debit card may be used with our chip reader system or placed on the member account to use on file.
  • One entrance and exit will be implemented at each location to ensure maximum distancing.
  • During this time we are not able to offer to fill up member's bottles with ice or water.

AMENITY GUIDELINES

  • SMOOTHIES BAR IS NOW OPEN!!!
  • Tanning and HydroMassage: Will be open as normal.
  • Recovery rooms: Will be open as normal.
  • Personal Training: Will be available by appointment only.
  • ON-Q and QFIT Classes: Classes will be offered under capacity limits and physical distancing guidelines. Members must register for classes using their online member account or the Physiq app. Classes will still be offered virtually in clubs with limited visual classes on social media.
  • Lockers Rooms ARE NOW OPEN !!! 
    • Showers and lockers will open 07/01/20
    • To maintain physical distancing only a limited number of lockers and showers will be open. Lockers marked with the green sticker are available to be used as long as they are unlocked.
      Bags no larger than a small purse or backpack will be allowed on the gym floor.
  • Kids Club: Kids club is to remain closed during phase two. You will NOT be charged for kids club while we are closed.
  • Guest Privileges: Premium and Qfit guest privileges will not be allowed during the first two phases of the reopening.
  • ***Closed amenities will remain closed during Phase two and will be re-evaluated for each Phase.

 

Equipment

  • A minimum of 6ft distance must be maintained between members at all times.
    Equipment placed closer than 6ft from other pieces will be shut down to promote proper physical distancing.
    Mats and foam rollers will not be available during this time and members are encouraged to bring their own.

 

Cleaning and Sanitation

  • Team members in each club will be re-focused from normal duties and dedicated to zone cleanings in all areas of the gym, including high touch areas, door handles, etc…
  • Daily cleaning protocols updated with extensive checklists for medical-grade cleaning materials
  • All staff members will be wearing face masks during the reopening.
  • Drinking fountains will be closed during phase one. We ask that you bring your own water bottle or purchase one from the Quench cooler. We will, however, keep the bottle fillers open at the fountains.
  • Satiation cleaning protocol is as follows
    • Members are required to sanitize hands prior to checking in
    • Members are required to sanitize all equipment before and after use.
      Members are encouraged to wash their hands frequently while in the gym and avoid touching their faces. The Oregon Health Authority recommends members wear masks during their time in the gym.
    • Physical distancing will be required while in Physiq. We will be shutting down certain pieces of equipment that are placed closer than 6 ft apart. Members not adhering to physical distancing will be asked to comply with this standard.
    • We ask that members not of the same household do not work out together, share equipment or “work in” in-between sets. Any members working out together are still required to maintain 6ft physical distancing and required to wipe down the equipment in-between each set if sharing.
    • Members should not use more than one piece of equipment at a time to ensure no one else uses something you have touched and not sanitized.
    • Members who are sick with any symptoms will not be allowed in the gym
    • Additional sanitizing wipes, hand sanitizers, and cleaners have been added throughout the facility
    • In Marion county, members are required to wear a mask unless they are exercising or exempt. For more information on exemptions please visit the Governor's website.

All guidelines will be evaluated weekly and will continue to follow guidelines of the State legislature as well as Linn and Marion County Public Health Guidelines. Please be sure to stay updated with us via our website, all social media platforms for all locations, and in the club for continued updates during our re-open and beyond.

PHASE 2 FAQ

PHASE 2 RE-OPENING FAQS

 

I'm coming in, what does this look like?

Upon entering all members will follow this process:

  • Members must have signed new waiver and rules/policy document sent via email
  • Enter through entrance only doors and adhere to the oneway flow of traffic
  • You will be asked if you have any cold or flu-like symptoms
  • Scan phone barcode or keychain barcode
  • If members have not filled out the waiver, they will be required to on their own device prior to resuming access.
  • Sanitize hands
  • Grab a personal sanitation spray bottle. Once we run out of bottles we will have reached our capacity and you will be asked to wait until someone leaves.
  • Keep a minimum of 6 feet distance between staff and members
  • Have a great workout

 

What are your social distancing guidelines while in the club?

We are asking all members to maintain a 6-foot distance between themselves and others in the club. Physiq has implemented procedures to help ensure these distancing guidelines are respected including visual reminders, area closures and staff to monitor and enforce these rules.

 

What else is Physiq doing to keep the gyms clean?

Physiq is requesting that all members disinfect equipment after use and is providing extra sanitizing wipes and hand sanitizer. We will have Physiq staff cleaning all open areas of the gym throughout every day and doing a deep clean every night after closing.

 

Can I use a guest pass to visit the gym?

Guest passes are not allowed at this time.

Can I put a temporary freeze on my account?

We realize that the COVID-19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can re-freeze your account for up to three months by emailing [email protected] This is a great option if you need a little extra time to make it back to the gym.

Can I cancel my account and reinstate later?

We do recommend freezing your membership, as it will allow you to maintain your current low membership rate. All cancellations will still follow the standard cancellation policy of 30-day notice.

PHASE 1 RE-OPENING STRATEGY -- All Clubs Reopening with Limited Hours

CLUB OPENINGS:

Albany: Now Open
South Salem & Keizer: Opening Saturday, 5/23 @ 8am
Downtown: Opening Tuesday, 5/26 @ 5am

Modified Hours of Operation (upon reopening):

Mon - Sat:
5AM - 12pm - Regular access
12PM - 1PM intermission for deep cleaning
1PM - 2PM open for high risk & 60yr+ ONLY
2PM - 8PM - Regular access

Sunday
7AM - 2PM
**Downtown location closed on Sundays**

**We understand that weekend hours are shorter than people like. On Saturdays and Sundays, we are allowing all membership types to access any location to accommodate.**

REOPENING POLICIES AND PROCEDURES

Membership Capacity

  • At this time exact guidance as not been given our capacity limits. We ate still waiting to hear and depends on what the governor, OHA and county allow.
  • For this reason members are asked to keep workouts under 60min
  • Additionally we will be limiting our capacity to ensure we can safely provide enough physical distancing for all members. If we reach capacity, members will be on a first come first server basis. With this said, we do not anticipate needing to turn anyone away.

CHECK-IN PROCESS | REGISTER (POS SYSTEM)

  • Members will use a touch-less scan in process to scan their barcode on the scanner which will be placed on the counter. Staff will not touch or handle any member belongings.
  • Members must fill out the new waiver prior to checking in for their first time. Please do so at the bottom of this page prior to checking in.
  • Cash will not be accepted for any purchases. A credit/debit card may be used with our chip reader system or placed on the member account to use on file.
  • One entrance and exit will be implemented at each location to ensure maximum distancing.
  • During this time will are not able to offer to fill up members bottles with ice or water.

AMENITY GUIDELINES

  • Tanning and HyrdoMassage : Will be open as normal.
  • Recovery rooms: Will be open, each piece will be spaced 6' apart and will be sanitized after each use as normal. Members must check in for use of this room and will be first come first serve .
  • Personal Training:  Will be available by appointment only.
  • ON-Q and QFIT Classes: Classes will resume under capacity limits and physical distancing guidelines within one week of opening. Classes will still offered virtually.
  • Lockers Rooms: Bathrooms will be open but changing rooms, lockers and showers will be closed.
    Be dressed and bring as little personal belongings as possible. Gym bags larger than a track sack, string bag or purse will not be allowed in the building.
  • Kid's Club: Kids club is to remain closed during phase one. You will NOT be charged for kids club while we are closed.
  • Guest Privileges: Premium and Qfit guest privileges will not be allowed during the first two phases of the reopening.
  • Quench smoothie bar: Will resume operations within 14 days of starting phase one.

***Closed amenities will remain closed during Phase 1 and we be re-evaluated for each Phase.

 

Equipment

A minimum of 6ft distance must be maintained between members at all time.
Equipment placed closer than 6ft from other pieces will be shut down to promote proper physical distancing.
Mats and foam rollers will not be available during this time and members are encouraged to bring their own.

 

Cleaning and Sanitation

  • Team members in each club will be re-focused from normal duties and dedicated to zone cleanings in all areas of the gym, including high touch areas, door handles, etc…
  • Daily cleaning protocols updated with extensive checklists for medical-grade cleaning materials
  • All staff members will be wearing face masks during reopening.
  • Drinking fountains will be closed during phase one. We ask that you bring your own water bottle or purchase one from the Quench cooler. We will, however, keep the bottle fillers open at the fountains.

 

Satiation cleaning protocol is as follows:

  • Members are required to sanitize hands prior to checking in
  • Members are required to sanitize all equipment before and and after use.
  • Members are encouraged to wash hands frequently while in the gym and avoid touching their faces. The Oregon Health Authority recommends members wear mask during their time in the gym.
  • Physical distancing will be required while in Physiq. We will be shutting down certain pieces of equipment that are placed closer than 6 ft apart. Members not adhering to physical distancing will be asked to comply with this standard.
  • We ask that members not of the same household do not workout together, share equipment or “work in” in between sets. Any members working out together are still required to maintain 6ft physical distancing and required to wipe down the equipment in-between each set if sharing.
  • Members should not use more than one piece of equipment at a time to ensure no one else uses something you have touched and not sanitized.
  • Members who are sick with any symptoms will not be allowed in the gym
  • Additional sanitizing wipes, hand sanitizers and cleaners have been added throughout the facility

 

All guidelines will be evaluated weekly and will continue to follow guidelines of the State legislature as well as Linn and Marion County Public Health Guidelines. Please be sure to stay updated with us via our website, all social media platforms for all locations, and in the club for continued updates during our re-open and beyond.

WHAT YOU NEED TO KNOW ABOUT BILLING

Physiq Albany -

We will unfreeze all memberships and resume billing on May 23, 2020. All members will be charged on their regularly scheduled billing date. Annual fees due between our closure and May 23 will now resume on May 23rd and be charged on your next bill date.

 

Physiq Downtown, Keizer, and South Salem -

  • We will unfreeze all memberships and resume billing on June 1, 2020. All members will be charged on their next regularly scheduled billing date.
  • Annual fees due between our closure (March 23rd) and June 1 will now resume on and be charged on your next bill date in JUNE.
  • Late fees - We would like to erase all late fees associated with the shut down from 3/23/20 till 6/01/20

Kids Club:

You will no be charged for kids club during this time. Charges will resume upon its reopening.

 

Personal Training:

We will unfreeze all PT agreements and resume billing on June 1, 2020. We will extend the expiration date for unused sessions for 3 months. You may also train more often with your trainer if you prefer. Training session with your trainer may resume immediately.

 

Freezing Your Account:

We realize that the COVID-19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can re-freeze your account for up to 3 months by emailing [email protected]. This is a great option if you need a little extra time to make it back to the gym. Please allow up to 5 days for a response. If you are willing and are able to, we ask that you keep you billing active to help continue to support or business and the other 3 locations that are closed.

PHASE 1 REOPENING FAQ

I'm coming in, what does this look like?

Upon entering all members will follow this process:

  • Members must have signed new waiver and rules / policy document sent via email
  • Enter through entrance only doors and adhere to oneway flow of traffic
  • Scan phone barcode or keychain barcode
  • If members have not filled out the waiver, they will be required to on their own device prior to resuming access.
  • Sanitize hands
  • Grab a personal sanitation spray bottle. Once we run out of bottles we will have reached our capacity and you will be asked to wait until someone leaves.
  • Keep a minimum of 6 feet distance between staff and members
  • Welcome back, have a great workout

Do I need to wear a face mask while working out?

The Oregon Health Department highly recommends the use of face masks while at the gym. All Physiq staff will be wearing face masks.

 

What are your social distancing guidelines while in the club?

We are asking all members to maintain a 6-foot distance between themselves and others in the club. Physiq has implemented procedures to help ensure these distancing guidelines are respected including visual reminders, area closures and staff to monitor and enforce these rules.

 

What else is Physiq doing to keep the gyms clean?
Physiq is requesting that all members disinfect equipment after use and is providing extra sanitizing wipes and hand sanitizer. We will have Physiq staff cleaning all open areas of the gym throughout every day and doing a deep clean every night after closing.

 

Can I use a guest pass to visit the gym?
Guest passes are not allowed at this time.

 

When are you going to bill me my monthly fees?
Physiq will unfreeze all memberships and resume billing on 5/23/20 for Albany and 6/1/20 for all other locations. All members will be charged on their regularly-scheduled billing date.

 

When will you charge me for personal training?
We will unfreeze all Personal Training agreements and resume billing on 6/1/20 . We will extend the expiration date for unused sessions for 3 months.

Can I put a temporary freeze on my account?
We realize that the COVID-19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can re-freeze your account for up to three months by emailing [email protected] This is a great option if you need a little extra time to make it back to the gym.

 

Can I cancel my account and reinstate later? 

We do recommend freezing your membership, as it will allow you to maintain your current low membership rate. All cancellations will still follow the standard cancellation policy of 30-day notice.

  • MEMBER AGREEMENT ADDENDUM

    Please review and complete the following in order to resume your active membership with Physiq Fitness upon re-opening.

  • Dear Valued Physiq Member,

    As we re-open clubs, we are committed to providing our teams and members with a clean and safe environment. In doing so, we need your help. Below are a few guidelines that we ask you to accept and follow when you visit the club. Please review each one and if you agree to the guidelines, click “I ACCEPT” at the bottom of this form. We appreciate your cooperation in keeping our Physiq community as healthy as possible. For good and valuable consideration, the parties agree as follows:

    1. HEALTH & SAFETY

      I confirm I do not have any symptoms related to and have not been knowingly exposed to COVID-19.
      If the above status changes, I agree not to visit the club.

    2. FACE COVERING

      We strongly recommend members wear masks while in the club.

    3. SOCIAL DISTANCING

      I agree to keep 6 feet between myself and other members while in the club.

    4. CLEANLINESS

      I agree to disinfect all equipment after use, and will not enter closed off areas.
      I agree to keep my hands washed/sanitized while at the club.

    Physiq attendants will be monitoring the gym floor – helping to clean, discourage close proximity between members and encouraging members to wipe down equipment. If a floor attendant or member asks you to do one of the above, we ask that you please cooperate and do your part. Thank you in advance, we can’t wait to see you in the club!
  • WAIVER


    In light of the COVID-19 pandemic, I reaffirm the Waiver which I executed on my Member Agreement, and assume the risk of use of the Physiq Fitness facilities.

  • RELEASE OF LIABILITY


    I accept responsibility for my use of any and all apparatus, appliance, facility, privilege, or service whatsoever, owned and operated at Physiq Fitness at my own risk, and shall hold this club, its shareholders, directors, employers representatives and agents harmless from any and all loss, claim, injury, damage, or liability sustained or incurred by me resulting therefrom.
    *In order to resume working out, you must consent to the Member Agreement Addendum. We will unfreeze all memberships and resume billing on May 23, 2020. All members will be charged on their regularly scheduled billing date. Annual fees due between our closure and May 23 will now resume on May 23rd and be charged on your next bill date. **By submitting this form, you consent to our Privacy Policy. You will immediately receive an email with your redeemable free pass. You will be subscribed to future email marketing communication that will allow you to opt-out at your discretion. If you do not feel comfortable returning at this time, you do not have to resume billing until you return, but can submit the update to your Member Agreement at any time.
  • Your Member ID can be found on your keytag barcode or included in the member update email.
X