FAQ & Club Policies

Physiq Fitness strives to promote a safe and friendly environment for its members. Member safety and service is our #1 priority, all members will receive a complimentary orientation with one of our certified personal trainers. The following is an outline of Physiq Fitness’s club policies.

• By engaging in any physical activity at Physiq Fitness, you acknowledge that you are physically capable of participating in the provided programs and agree that all exercise and use of the facility are undertaken at your sole risk
• Physiq Fitness recommends consulting a physician before participating in any Fitness program
• Physiq Fitness will not be responsible for lost or stolen items, so please leave all valuables at home or in a secure location.
• You agree to create a positive, friendly atmosphere by treating fellow members and Physiq Fitness personnel with courtesy and respect.
• Children under the age of 12 are not allowed on the workout floor, and children from 12 to 14 must be accompanied by an adult or supervised by our personal training team.
• If you are unfamiliar with any of the equipment, please ask a Team Member for assistance
• Keep hands and feet away from all moving parts and weight stacks
• Report any equipment problems or malfunctions to management, Please do not attempt to repair or adjust any equipment that is not in good working condition.
• Physiq Fitness requests that all members carry a towel or utilize sanitation wipes provided to wipe down equipment after each use, management will address any unsatisfactory visible hygiene conditions and request corrective action.
• Please do not slam, drop, bounce, or jerk the weight equipment during your exercise routine, and refrain from excessing grunting, screaming, or cursing.
• No chalk will be permitted
• Water bottles are encouraged in all areas of the club. Food items, bars, shakes, and other supplements should be consumed in the lobby area
• Please use designated areas to talk on cell phones. Camera phones are not permitted in the locker room.
• Physiq Fitness reserves the right to amend or add to these conditions as it may deem necessary for the proper management of the club and the business

Just like every other public space, we have certain implied rules to follow as a member of our gym community. Just remember, this is other people’s gym home as well. Don’t be that awkward person breaking the written or implied rules, making others feel uncomfortable.

Share Space!  Be conscious of your time at each machine. This doesn’t mean that you need to speed through your workouts to please everyone else, but rather that you be mindful of those around you, especially at crowded times.

Allow others to ‘work in’ with you (switching off with someone between sets.)

Rotate to another machine if you notice someone is waiting (circuit work and training is actually a great way to enhance your workout.)

Do your sets as timely as possible — but be safe and don’t hurt yourself because you’re sacrificing form for speed.

Be considerate by stepping away from a machine or weight station if you have to take a phone call, send an e-mail, or chat with someone.

Return items to their appropriate area.  If you got it out, put it back. This goes for mats, free weights, and weight plates on machines.

• 24/7 Access is limited to Physiq Members only at participating locations.
• Unlimited tanning means 1 tan per day max.
• Unlimited hydromassage means 1 massage per day max.
• Unlimited Group Fitness Classes and Unlimited Team Training — you’re welcome to take as many classes per day as you can! We just ask you remember to rehydrate and refuel so you don’t bonk!

If you need to update your billing information on file or make a payment, you can do it over the phone, in the club or by logging into our secure Billing Portal (www.myiclubonline.com)– *note, you must be the Primary Member on the account to update payment online.

Physiq Fitness will communicate with our members about their accounts via email if there is an issue with your payment processing. Please check to see if your email address is current. You can do so by logging into our secure Billing Portal, or by calling/visiting your local Physiq Fitness.

Yes! All local guests can sign up for a tour. Enter your information here and sign up to come visit us today!

Basic, Premium, and QFit, we offer no commitment, month to month options that can fit inside any budget!

We would love to have you come in and see our clubs and offers today. Sign up for a tour and trial here:

Sign up for a Free Trial Here

Out-of-town guests and drop-in passes are $20 for the day.

For our members with a 12-month agreement, please be aware that it is subject to a cancellation fee. To avoid additional charges, you must submit your cancellation request and pay the fee within 7 business days of your regular monthly or biweekly due date. Any membership or annual fee charges due between those dates will still be applicable.

To initiate the cancellation process, access via the Physiq app or log in to your online membership account and follow the provided instructions. All cancellation questions should be directed to [email protected]

We strive to provide a seamless experience for all our members, and we’re here to support you throughout your fitness journey. If you have any further questions or need assistance, please don’t hesitate to reach out to our dedicated team.

We understand that circumstances change, and we want to make the cancellation process as easy as possible for you.

To initiate the cancellation process, access via the Physiq app or log in to your online membership account. Once logged in, navigate to the agreement tab, where you’ll find clear instructions on how to easily cancel your agreement.

We believe in providing flexibility and ease for our valued members, both in joining and canceling. If you have any questions or need further assistance, our dedicated team is here to help.

All cancellation questions should be directed to [email protected]

Our cancellation policies differ based on membership options:

1. Month-to-Month Membership: You can cancel your Physiq Fitness membership at any time by providing us with a written notice of 30 days. The termination will take effect 30 days after we receive your notice. Any charges due before the termination date will still apply.
2. 12-Month (Annual) Membership: If you have a 12-month agreement, please note that a cancellation fee applies. To avoid additional charges, you must submit your cancellation request and pay the fee within 7 business days of your regular monthly or biweekly due date. Any membership or annual fee charges due during that time will still apply.
3. If you participate it Personal Training, you will need to email us at [email protected] to enquire about cancelling those services separately from your membership.

At Physiq Fitness, we are committed to ensuring a smooth and hassle-free experience for our members, whether it’s during the joining process or when canceling. Your satisfaction is our priority, and we are here to assist you every step of the way. If you have any questions or need further assistance with your cancellation, our dedicated team is always ready to help. Feel free to reach out to your home club for further assistance.